Terms of Service
Last Updated: June 27, 2026 · Effective: June 27, 2026
These Terms of Service ("Terms") are a binding agreement between Dakdan LLC, a Colorado limited liability company ("Company," "we," "us," or "our"), and the individual or entity that accesses or uses our software-as-a-service platform available at dakdan.ai and related applications, APIs, and services (collectively, the "Service"). "You" or "Customer" means that individual or entity. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
BY CREATING AN ACCOUNT, CLICKING "I AGREE," OR USING THE SERVICE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.
ARBITRATION NOTICE (Section 18): These Terms require binding individual arbitration and a waiver of class actions for most disputes. Please read Section 18 carefully.
1. The Service
The Service is a business-automation platform that helps users discover government and commercial contracting opportunities from third-party sources, score them against user-provided profiles, generate draft proposal content using artificial intelligence, and manage review and submission workflows. The Service is a tool. It does not act as your representative, agent, broker, attorney, or contracting officer, and it does not guarantee any contract award or business outcome.
2. Eligibility & Accounts
2.1 You must be at least 18 years old and capable of forming a binding contract.
2.2 You are responsible for the accuracy of registration information, for safeguarding your credentials, and for all activity under your account. Notify us promptly at legal@dakdan.com of any unauthorized use.
2.3 Roles & tenants. The Service supports organizations ("tenants"), multiple users with roles (Owner, Admin, Reviewer, Viewer), and reseller/agency organizations that manage multiple tenants. The account Owner is responsible for managing users and for all charges incurred by the tenant.
3. Subscriptions, Plans & Billing
3.1 Plans. The Service is offered under subscription plans (e.g., Starter, Professional, Enterprise) and, for resellers, a consolidated organization plan with a per-tenant charge. Plan features, usage limits (including the number of AI-generated proposals per billing period, entities, and users), and prices are described at the point of sale and may be updated prospectively.
3.2 Payment processor. Recurring subscription payments are processed through PayPal. By subscribing, you also agree to PayPal's applicable terms. We do not store full payment-card numbers.
3.3 Auto-renewal. Subscriptions automatically renew for successive billing periods at the then-current rate until cancelled. You authorize recurring charges through the payment processor until you cancel.
3.4 Usage metering & overages. Certain plans meter usage (e.g., AI proposals per period). When you reach a plan limit, additional usage may require an upgrade or the purchase of add-on packs, as offered in the Service.
3.5 Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, GST, and similar taxes, excluding taxes on our net income.
3.6 Refunds. Except where required by law, all fees are non-refundable.
3.7 Late/failed payments. If a charge fails, we may suspend or downgrade the account after a grace period and reasonable notice. Continued non-payment may result in termination.
3.8 Price changes. We may change prices for future billing periods with at least 30 days' notice to the email on file.
4. Bring-Your-Own Credentials (BYO)
4.1 The Service lets you connect your own third-party credentials and API keys (for example, SAM.gov, AI/LLM providers, email/SMTP, bid-data subscriptions, and CRM). You are solely responsible for: (a) lawfully obtaining and using those credentials; (b) complying with each third party's terms, rate limits, and usage policies; and (c) all charges those third parties bill to you.
4.2 We act only as a conduit that uses your credentials to perform actions you direct. We are not responsible for third-party services, their availability, their data, or charges they impose.
4.3 You may remove your credentials at any time; doing so may disable related features.
5. Customer Content & Data
5.1 "Customer Content" means data you submit or that the Service generates for you, including company profiles, capability statements, NAICS configurations, bids retrieved on your behalf, and AI-generated proposal drafts.
5.2 Ownership. As between the parties, you own your Customer Content. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and improve the Service and as permitted by the Privacy Policy.
5.3 Responsibility. You represent that you have the rights to submit your Customer Content and that it does not violate law or third-party rights. You are responsible for the accuracy and legality of everything you submit and submit to third parties (including any government).
6. Artificial Intelligence — Important Disclosures
6.1 The Service uses AI models (yours or third-party providers') to generate draft content. AI output can be inaccurate, incomplete, outdated, or non-compliant.
6.2 Human review is mandatory. You must independently review, verify, and edit all AI-generated content before relying on it or submitting it to any government or counterparty. You are solely responsible for what you submit.
6.3 We do not warrant that AI output is accurate, original, non-infringing, or fit for any particular solicitation, and we are not responsible for decisions made or submissions filed based on AI output. See also the Compliance Disclosures.
7. Acceptable Use
You agree not to, and not to permit others to: (a) violate any law or third-party right; (b) submit false certifications or misrepresent eligibility, size status, or set-aside qualifications to any government; (c) reverse engineer, scrape, or copy the Service except as permitted by law; (d) resell or provide the Service to third parties except under an authorized reseller arrangement; (e) probe, breach, or circumvent security, rate limits, or access controls; (f) upload malware or infringing, defamatory, or unlawful content; (g) use the Service to send unsolicited communications in violation of anti-spam laws; or (h) interfere with other customers' use or the integrity of the Service. We may suspend access for violations.
8. Third-Party Services & Data Sources
The Service integrates with and retrieves data from third parties (e.g., SAM.gov, bid-data providers, AI providers, payment and CRM services). We do not control and are not responsible for third-party services or the accuracy, completeness, or timeliness of third-party data. Your use of third-party services is governed by their terms.
9. Intellectual Property
9.1 The Service, including its software, design, text, and trademarks, is owned by Company or its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you.
9.2 Trademarks. "Dakdan LLC," "Dakdan," "Ride Fear Free®," and related logos are trademarks of their respective owners. You may not use them without prior written permission. See the Intellectual Property notice for details.
9.3 Feedback. If you provide suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.
10. White-Label & Reseller Terms
10.1 If you are an authorized reseller/agency, you may configure branding and manage sub-tenants as enabled by your plan. You remain responsible for your sub-tenants' compliance with these Terms and for all fees, including per-tenant charges.
10.2 You may not misrepresent your relationship with Company or grant rights greater than those you hold.
11. Confidentiality
Each party may access the other's non-public information. The receiving party will protect it with reasonable care and use it only to perform under these Terms, excluding information that is public, independently developed, or rightfully obtained from a third party, or as required by law.
12. Service Availability & Support
We aim to provide reliable access but do not guarantee uninterrupted or error-free operation except as set out in a separate written service-level agreement (Enterprise). We may modify, suspend, or discontinue features with reasonable notice. Support is provided as described for your plan.
13. Warranty Disclaimer
THE SERVICE AND ALL CONTENT (INCLUDING AI OUTPUT AND THIRD-PARTY DATA) ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL RESULT IN ANY CONTRACT AWARD OR BUSINESS OUTCOME. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY OPPORTUNITY DATA OR AI OUTPUT.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR CONTRACT AWARDS; AND (b) COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow certain limitations, so some may not apply to you.
15. Indemnification
You will defend, indemnify, and hold harmless Company and its affiliates, officers, and employees from any third-party claims, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your Customer Content; (b) your use of the Service; (c) your submissions to any government or counterparty; (d) your violation of these Terms or applicable law; or (e) your use of third-party credentials or services.
16. Term, Suspension & Termination
16.1 These Terms apply while you use the Service. You may cancel at any time; cancellation stops future renewals and access continues until the end of the paid period unless terminated for cause.
16.2 We may suspend or terminate access for breach, non-payment, legal risk, or misuse, with notice where practicable.
16.3 Effect. Upon termination, your right to use the Service ends. We may delete Customer Content after a reasonable retention period as described in the Privacy Policy. Sections that by their nature should survive (e.g., 5, 9, 11, 13–15, 18–19) survive termination.
17. Changes to the Terms
We may update these Terms. Material changes will be notified by email and/or in-app at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.
18. Dispute Resolution; Arbitration; Class Waiver
18.1 Informal resolution first. Before filing a claim, the parties will try to resolve it informally by written notice to legal@dakdan.com for at least 30 days.
18.2 Binding arbitration. Except for claims that qualify for small-claims court and claims for injunctive relief regarding intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its rules, seated in Weld County, Colorado. Judgment on the award may be entered in any court of competent jurisdiction.
18.3 Class-action waiver. Disputes will be conducted only on an individual basis and not as a class, consolidated, or representative action.
18.4 If this Section is found unenforceable, the dispute will proceed in the courts identified in Section 19.
19. Governing Law & Venue
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules. Subject to Section 18, the state and federal courts located in Weld County, Colorado have exclusive jurisdiction.
20. General
20.1 Entire agreement. These Terms, the Privacy Policy, the Compliance Disclosures, and any order or SLA form the entire agreement.
20.2 Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger or sale.
20.3 Force majeure. Neither party is liable for delays beyond its reasonable control.
20.4 Severability & waiver. If a provision is unenforceable, the rest remains in effect; failure to enforce is not a waiver.
20.5 Notices. Legal notices to Company: Severance, CO 80550 / legal@dakdan.com. To you: the contact on your account.
20.6 Relationship. The parties are independent contractors; nothing creates a partnership, agency, or joint venture.
Contact: Dakdan LLC, Severance, CO 80550, legal@dakdan.com.